- When will my order ship?
- What if I entered the wrong address on my order?
- Can I change or cancel my order once it has placed?
- Wrong or Missing Items
- Where is my order confirmation?
- Why is my order being returned to the sender?
- What is your return policy?
- Who can return items via the Sanrio.com Returns Center?
- Is it easy to return items from Sanrio.com?
- Can I exchange an item?
- Can I return a gift? Without the person who bought it for me knowing?
- Can I return a gift set if it is marked as “final sale”?
- When will I be charged?
- Duties on orders to Canada & Mexico
- What payment methods do you accept?
- Do you charge sales tax?
- I’m having trouble entering a promotional code?
- What can I do if my payment has been declined?
- Do you sell gift cards?
- How do I purchase an e-Gift card on Sanrio.com?
- What is the difference between an e-gift card and a gift card?
- I have a Gift Card from a Sanrio retail store, how do I check my balance?
- Can I use a Gift Card (e.g. physical gift card) on Sanrio.com?
- Can I use more than one e-Gift card on my order?
- Do you ship Internationally?
- What shipping services do you offer?
- Do you ship to a PO Box or APO address?
- Can I track the status of my package?
- When will my order start tracking?
- How long does it take my order to arrive? Can it be expedited?
- Do you sell replacement parts to past Sanrio products?
- When do new products arrive in the shop?
- What do I do if something I like is out of stock?
- I’m looking for an item/design that I remember from the past. Do you still carry it?
- The product I’m looking for is not on Sanrio.com. Can I still buy it online?
- I live outside the U.S. and want to buy something from your online store. Can I?
Hello Kitty Cafe
- I'm interested in opening a Hello Kitty Cafe/truck. Who do I contact?
- Where can I find information about Hello Kitty Cafe menu items?
- I am missing an item from the Hello Kitty Cafe or Hello Kitty Cafe Truck. Who do I reach out to?
- Where can I change or make a Hello Kitty Grand Cafe reservation?
- Where can I find general information about the Hello Kitty Cafe & Trucks?