Can I change or cancel my order once it has placed? October 11, 2022 00:33 Updated We aim to process orders quickly, so we’ll do our best to help with any changes or cancellations before your order ships. Send our Sanrio Customer Care team a note as soon as possible. Related articles I'm having trouble with an order. How can I contact you? What if I entered the wrong address on my order? What items are eligible for a refund? Where is my order confirmation? Can I track the status of my package?