If your order is marked Expedited, it typically ships same-day (Monday through Friday) if ordered by 11am PST. If not, then the next business day.
Expedited Shipping Service applies once your order leaves the warehouse, though these orders do receive priority service internally. However these fulfillment times are also affected by the volume of orders we are experiencing, so please be patient as we work to get everyone their order before the Holidays :)
Please Note: Shipping service days are approximate however, not guaranteed due to current carrier volume(s).
If your package is returned to us due to an incorrect, invalid or incomplete shipping address it will be processed as a return and a refund issued. We're sorry, but shipping and handling charges will not be refunded. We appreciate your understanding.
Selecting the "Signature Required" option will guarantee delivery of your package as the carrier will not leave a package without a signature from the shipping address. If the "Signature Required" option is not selected, Sanrio will not be held responsible or liable for any missing package(s) for any reason. We will, however, be happy to assist you with any claims filing with the carrier upon your request.
International import taxes are the responsibility of the customer and are payable upon receipt of the order. All International orders are subject to local taxes payable upon receipt of order and are the responsibility of the recipient.