Currently only customers within the United States may use the self-service center.
To visit our Sanrio.com Returns Center click here!
If you placed an order that came with a free promotional item, you must include the free gift in its original condition and packaging with the return or the full retail price of the promotional item will be deducted from your return amount.
Packages from Canada and Mexico must be returned at the expense of the customer here:
16012 Arthur Street
Cerritos, CA 90703
Please include your Order # AND the item #s